From Adoption to Operational Value

What Next Generation Core Services Can Teach 911

Caleb Branch, Executive Director of the Alabama 9-1-1 Board, shares what Next Generation Core Services can teach 911 leaders about turning new technology into operational value. Drawing on experience across PSAP operations, deployment work, and statewide leadership, Caleb will discuss how 911 evaluates new capabilities, moves from adoption into implementation, establishes effective governance, manages change, and keeps the focus on value that matters in real emergency communications environments.

Three Takeaways:

• Evaluate new 911 capabilities through an operational-value lens.
• Move from adoption to implementation without losing governance, coordination, or mission focus.
• Apply lessons from PSAP operations, deployment work, and statewide leadership to make better technology decisions.